Returns & Exchanges

Due to the perishable nature of our artisanal confectionery and pastries, Demel can only accept returns for items that arrive damaged or incorrect. We are committed to ensuring your gourmet experience is flawless and will promptly address any concerns regarding your order's quality.

1

Inspect Your Delivery

Upon arrival, please examine your package for any signs of damage or discrepancies between the contents and your order confirmation.

2

Document the Issue

Capture clear photographs of the damaged product and the original packaging to help our quality control team assess the situation.

3

Contact Customer Support

Email our concierge team within 48 hours of delivery with your order number and the attached documentation to initiate a claim.

4

Resolution Selection

Once approved, we will either dispatch a fresh replacement of your selected delicacies immediately or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing